Terms of service

OVERVIEW

This website is operated by HALO SAFEGUARD. Throughout the website, the terms “we”, “us” and “our” refer to HALO SAFEGUARD.

HALO SAFEGUARD offers this website, including all information, products and services available through it, subject to these Terms of Service.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

These Terms do not affect your statutory rights as a consumer under UK law.

1. ONLINE STORE

You must be legally capable of entering into a contract to purchase products from our website.

You must not use our products, website or services for any unlawful or unauthorised purpose.

2. PRODUCTS

We make every reasonable effort to display and describe our products accurately.

Colours and appearance may vary slightly depending on your screen, device and settings.

Product descriptions, availability and prices may be changed without notice.

We reserve the right to discontinue products or limit quantities where reasonably necessary.

3. PERSONAL SAFETY PRODUCTS

HALO SAFEGUARD sells personal safety products, including personal alarms and criminal identifier sprays.

These products are intended to provide an additional personal-safety measure. No product can guarantee prevention of crime, injury, loss or harm.

Customers are responsible for reading and following any instructions supplied with a product and using it appropriately.

Nothing in these Terms excludes or limits any liability which cannot legally be excluded or limited under UK law.

4. ORDERS

When you place an order through our website, you are making an offer to purchase the products in your order.

Your order is accepted when we confirm acceptance of the order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, an obvious pricing or description error has occurred, payment cannot be authorised or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the appropriate amount will be refunded.

Please check your order and delivery information carefully before completing your purchase.

5. PRICES AND PAYMENT

Prices displayed on our website are in pounds sterling (£) unless stated otherwise.

The price charged will be the price shown at checkout when the order is placed.

Any applicable delivery charges will be clearly displayed during checkout before payment is completed.

Payment must be successfully authorised before an order can be processed.

6. SHIPPING AND DELIVERY

We currently deliver to addresses within the United Kingdom.

Standard UK delivery is FREE unless otherwise stated at checkout.

Express delivery may be available for an additional charge, with the applicable price displayed at checkout.

Estimated delivery times are estimates rather than guarantees. Occasionally deliveries may be affected by circumstances outside our reasonable control.

Please ensure your delivery address is correct before placing your order. If you notice an error after ordering, contact us as soon as possible at halosafeguard@outlook.com.

Further information can be found in our Shipping Policy.

7. RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations and refunds are handled in accordance with our Return and Refund Policy and your statutory rights under UK consumer law.

Please contact us at halosafeguard@outlook.com before returning a product so that we can provide the appropriate return instructions.

Certain products may have restrictions on returns after they have been opened, used, activated or removed from sealed packaging where permitted by law, including for hygiene or safety reasons.

These restrictions do not affect your rights where goods are faulty, damaged, not as described or where you otherwise have a statutory right to a remedy.

8. FAULTY OR DAMAGED GOODS

Please inspect your order when it arrives.

If an item is faulty, damaged, incorrect or not as described, please contact halosafeguard@outlook.com as soon as reasonably possible so that we can investigate and provide an appropriate remedy.

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer legislation.

9. INTELLECTUAL PROPERTY

Unless otherwise stated, the content of this website, including HALO SAFEGUARD branding, text, graphics, photographs, designs and other original material belonging to us, is protected by applicable intellectual-property law.

You may use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, republish or commercially exploit our protected content without permission, except where permitted by law.

Third-party trademarks and content remain the property of their respective owners.

10. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or use services supplied by third parties, including payment, delivery and technology providers.

We are not responsible for the content of third-party websites that we do not operate.

You should review the terms and privacy policies of third-party websites where appropriate.

11. SHOPIFY

Our online store is powered by Shopify, which provides the ecommerce technology that enables us to sell our products and services online.

Purchases made from HALO SAFEGUARD are transactions between the customer and HALO SAFEGUARD, rather than purchases from Shopify.

Shopify may process certain information in connection with operating and providing the ecommerce platform. Further information about processing of personal information is contained in our Privacy Policy.

12. PERSONAL INFORMATION

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data-protection legislation.

Please read our Privacy Policy for further information about how personal information is collected, used and processed.

13. ACCURACY OF INFORMATION

We make reasonable efforts to ensure information displayed on our website is accurate.

Occasionally information may contain errors or omissions relating to product descriptions, prices, promotions, availability or delivery.

Where an obvious error occurs, we reserve the right to correct it and, where necessary, contact you regarding an affected order.

14. PROHIBITED USE

You must not misuse our website or services.

This includes attempting unauthorised access, introducing malicious software, interfering with the operation or security of the website, using the website for fraudulent or unlawful purposes, or infringing the rights of another person.

15. LIABILITY

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing in these Terms affects your statutory consumer rights or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control, to the extent permitted by law.

16. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failure to perform our obligations caused by events outside our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise its effect and communicate with affected customers where appropriate.

17. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

18. CHANGES TO THESE TERMS

We may update these Terms from time to time, including to reflect changes to our services, business practices or applicable law.

The version published on our website at the time of your purchase will apply to that purchase unless applicable law requires otherwise.

19. GOVERNING LAW

These Terms and any contract between you and HALO SAFEGUARD are governed by the applicable laws of the United Kingdom.

If you are a consumer, you retain any mandatory rights you have regarding where legal proceedings may be brought.

20. CONTACT

If you have questions about these Terms, an order, return or product, please contact:

HALO SAFEGUARD

Email: halosafeguard@outlook.com

We aim to respond to customer enquiries as soon as reasonably possible.